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FREQUENTLY ASKED QUESTIONS

Do you have the installation service?

Yes, we provide a professional installation service. You can purchase it when ordering an extension.

If you buy more than 1 extension in one order, we can install all of them!

If you need to configure plugins according to your business needs, you can request a configuration service.

Also, it’s important to notice that the installation service doesn’t include uninstallation. Learn more about how you can completely uninstall the extension.

→ Learn how to get free installation

What is the license policy? On how many websites can I use Magespacex extensions?

Our license allows you to use a single extension license agreement on one Magento installation.

If you run several domains on the same instance of Magento, you can use one extension license.

However, if you run each website on a new installation of Magento, you need a separate license for each of them.

How can I change or add information to the invoice?

If you need additional data in your invoice for your bank, or if you found a mistake, please submit a ticket and our support team will help you out.

What should I do if the payment for an extension wasn’t accepted?

If the status of your Order is pending (not completed), please create a ticket as soon as possible.

Our team will review it and inform you about all the further steps needed to resolve the situation.

How can I pay for Magespacex extensions?

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card . Security and fraud protection are guaranteed.

If you need to pay for the order with a non-standard payment method, please contact our support team, we’ll find the solution together.

Can I request a free trial?

Magespacex doesn’t provide any trials of Magento extensions. But we have one months of free support and a 30-day money-back guarantee.

There’s one exception: Magespacex extensions are provided for testing or demo purposes to our official Partners as a part of the “access to Magespacex extensions for testing purposes with Composer” benefit.

Instead of a free trial, most of our Magento extensions have demos where you can see how our modules work.

If you buy an extension and it doesn’t suit you in any way, you can request a refund with no risks on your side. Also, we’ll be happy to help you with any custom development for your business needs.

How can I transfer the extension from one account to another one?

According to the Magespacex security policy, we have to request confirmation from both accounts to transfer the extension from one account to another.

For this, you should create a ticket and add the owner of the extension to this ticket to ease the communication process.

As soon as we get the confirmation email, we can move the license.

How can I get a refund?

Magespacex provides a 30-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. You get 1 months of free support period after making a purchase.

To get a full or partial refund of your Magento 2 order, please create a ticket in our support system. Our support manager will contact you back not later than 24 hours after leaving a request.

→ Use Installation Service to avoid all possible technical issues that may occur with the help of our experts.

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