To download support materials, please select your product from the list below. You will automatically be shown all downloads for that product, including extensions, brochures, sales presenters and technotes.

  • 1. Select your section, category and chosen product.
  • 2. Click on the Manual, brochure, sales presenter or technote of your choice.
  • 3. Take careful note of any applicable instructions, especially for extensions.
  • 4. Download the file to your hard drive.
Knowledge Base

Knowledge Base

502 Bad Gateway

Categories: Troubleshooting
Date Created: 4 May 2016
Last Updated: 30 Mar 2020

Bad Gateway errors occur when the PHP process has not responded "normally". This is often for the following reasons,

  • PHP code error
  • Badly written PHP code that crashes the PHP process
  • PHP service restarts, caused by
    • Excessive traffic
    • Blocking external requests (like slow SQL, or a blocking external CURL request)

In the majority of cases, the triggers for a bad gateway error are from poorly written code not due to anything server-side.

Support Enquiry

Support Enquiry

If you have a question or require technical support for a Magespacex hosting or extensions you have purchased, please fill out the form below and a member of our support team will contact you shortly.

  • * Required Fields